Frequently Asked Questions

What does Alzaar sell?

Alzaar is an Indian online store for practical home, kitchen, cleaning, gardening, and everyday lifestyle products. We sell products that solve real household problems from ceiling fan dusters and door rollers to kitchen organisers and bathroom fittings.

Who runs Alzaar?

Alzaar is a brand of Dream Box, based in Jaipur, Rajasthan, India. Our registered address is Sector 35, Pratap Nagar, Sanganer, Jaipur, Rajasthan 302029, India.

How can I contact you?

Email: support@alzaar.in
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across India. We also accept UPI, debit cards, credit cards, and net banking.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery takes 5–7 business days after shipment, depending on your location. You will receive a tracking number once your order ships.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders across India.

What is your return policy?

We offer a 5-day return window from the date of delivery. Items must be unworn, unused, and in original packaging. For damaged or wrong items, we arrange free pick-up. For change-of-mind returns, you cover the return shipping. Full details are on our Refund Policy page.

How do I initiate a return?

Email support@alzaar.in within 5 days of delivery with your order number, a photo of the item, and a photo of your invoice. We will respond within 24 business hours.

How long do refunds take?

Once we receive and inspect your return, we process refunds within 7 days to your original payment method. Your bank may take an additional 1–2 business days to reflect the credit.

What if I receive a damaged or wrong item?

Email us immediately at support@alzaar.in with photos. We will replace the item, issue a full refund, or offer another solution your choice. Return shipping for damaged/wrong items is on us.

Can I cancel my order?

Yes, you can cancel any time before shipment at no charge. Email support@alzaar.in with your order number.

Do you ship internationally?

Currently we primarily serve customers within India. For international enquiries, please email support@alzaar.in.

Is my payment information safe?

Yes. Our store uses SSL encryption and is powered by Shopify's secure checkout. We never store your credit card or payment details. For more information, see our Privacy Policy.